Mortgage Quality Control Specialist

What The Role Is

Primary Purpose: This position will generate and monitor through the use of reports all initial disclosures and re-disclosures related to residential mortgage applications.

Secondary Purpose: Assist with the preparation of Quality Control reports and assist with other departmental functions such as ordering tax transcripts for QC audits; review of branch audit loan file selection; Vendor audit reviews; and other audit functions required by the Compliance Disclosure Manager.

How You Will Make an Impact

Monitor Encompass application status reports ensuring the timely issuance of initial and change of circumstance mortgage loan disclosures

Follow up when necessary, through written and verbal communication with the loan officer to obtain any information necessary to complete the production of the initial mortgage loan disclosures and/or change of circumstance disclosures

Through the use of Encompass, generate and provide a copy of the initial mortgage loan disclosures and/or change of circumstance disclosures to all applicants

Assist in the creation and ongoing monitoring of monthly activity reports indicating the timeliness and accuracy of initial mortgage loan disclosure documents and change of circumstance documents

Coordinate responses to customer inquiries received from Mortgage Loan Officers and other production staff

Assist with the preparation of QC reports and gathering responses from employees in order to respond to the QC Vendor on a monthly basis

Order tax transcripts from the IRS for use in the Quality Control audits

Audit mortgage loan files selected during the branch audits

Perform a monthly review of loans for the vendor audit reviews

Assist with additional audits as required for internal and external audits

Who You Are

Excellent verbal and written communication skills

Proficient in the use of Microsoft Office and their associated suite of product

Knowledge of Excel spreadsheets and use of Word documents

Prefer knowledge of the Encompass system for mortgage processing

Strong research, analytical, and organizational skills

Ability to multi-task while meeting strict deadlines

Outstanding time management

Sound decision-making skills

Able to work independently

Works cooperatively with others

Regular and reliable attendance

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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