Default Services Quality Control Specialist II

Maintain training files and reports Develop and implement quality control reviews Conduct training sessions for review implementation and QC updates Conduct monthly 2nd look reviews Completion of daily reviews as required Perform supplementary quality assurance reviews of draft customer communications and documents Maintains rate of QC overreporting rate within the established acceptable range Identify, recommend opportunities to establish controls Create or produce reports supporting quality control activities including, but not limited to, sampling, defect analysis, and remediation tracking Create or query reports and disseminate the final product to stakeholders Review MERS QC reports and track defect resolution Support internal and regulatory audit activities as required Knowledge of all Review Programs and serves as a QC SME Program SME as required Participate in special tasks to include problem resolution and process improvement Assist LOBs with updating policies and developing controls in response to MRA's and findings Serve as a mentor to fellow colleagues- allow others to shadow QC tasks/offer training and support as needed Required: High School diploma Minimum 3-4 years of experience in Financial Services 1-3 years of experience in a financial services quality control or quality assurance environment Problem solving and critical thinking skills Experience training colleagues on systems and procedures Excellent written and oral communication skills Experience documenting processes and procedures Proficient with Microsoft Office Suite Preferred: Bachelor's Degree 3 or more years of experience in Default Services Experience as a primary trainer in a financial services quality control or quality assurance environment 1-3 years' experience in Credit Administration Default Service Results focused with a continuous improvement mindset Experience working with Collections Systems Ability to work with minimal supervision Highly organized self-starter with strong follow-through and ability to complete tasks independently Ability to prioritize and manage simultaneous deadlines, develop ad hoc request, and meet regular deliverable deadlines #LI-Hybrid #LI-ML1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: 47,000.00 - 92,000.00 The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people's lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it's helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our valuessimple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you'll apply to join our team. If you'd like to learn more about how Huntington looks out for people, visit We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to ... Reasonable Accommodations Reasonable Accommodations EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.