Quality Control Specialist IV

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

The Quality Control Specialist IV is responsible for the quality review and self-test reviews of Single Family Residential (SFR) mortgage and HELOC loans booked on the MSP & FIS loan systems to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data.

• Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process with primary focus on complex transactions.
• Perform self-testing to ensure accuracy of data input against source documents such as; Promissory Note, collateral documents and credit approvals.
• Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.
• Support manager in the implementation of a secondary Quality Control process within Mortgage Loan Operations
• Work with manager to implement changes for any issues discovered during the Quality Control process.
• Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.
• Review Quality Control reports for discrepancies on newly booked loans
• Perform research and process applicable corrections based on the Quality Control reports
• Document all 2nd review/callback report for retention
• Follow up on any errors and/or discrepancies to ensure timely correction
• Maintain detailed records and required follow up
• Provide training to junior Quality Control specialist
• Prepare management report including exception reporting
• Perform other duties as assigned

• Bachelor Degree required, or equivalent work related experience
• Minimum 5 years of experience in the loan servicing industry with Quality Control experience required
• Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
• MSP and FIS experience preferred
• Familiarity with Attorney prepared Loan Documents required
• Strong verbal and written communication skills
• Strong organizational, analytical and problem solving skills with attention to details
• Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint
• Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
• Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment