Technical Support Scientist

515 Industrial Blvd., Kearneysville, WV 25430

Randox is a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce. Our staff are at the heart of everything we do and achieve. We have career opportunities for Technical Support Scientists to join our Technical Customer Support team.

What does the Technical Support team do?

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox's range of quality control material, reagents and clinical chemistry analyzers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location:
515 Industrial Blvd., Kearneysville, WV 25430, USA

Contract Offered: Full-time, Permanent.

Working Hours/Shifts:
40 hours per week, Monday to Friday from 8:30am to 5:00pm.

What does the Technical Support Specialist role involve?

This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:

• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Providing support for Randox sales staff.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.

Please note, this role will involve supporting a global customer base and as such, international travel may be required.

Who can apply?

Essential criteria:

• A bachelor's degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent organizational skills.
• Excellent communication skills, both written and verbal.

• Flexibility for travel worldwide.
• Right to work in the USA.

Desirable:

• Previous experience of troubleshooting laboratory equipment.
• Previous experience working in a similar role or as a Lab Technician.
• Experience with clinical chemistry analysers and applications knowledge.

How do I apply? (Fast process)

Click Apply on the site you are seeing this advert on they will submit your Resume to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.

About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the center of the UK's National COVID Testing Program throughout the pandemic. In early 2020 Randox recognized the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK's National Testing Program and private clients alike.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high caliber applicants with scientific, engineering, software, and broader business skills - including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.

Randox Laboratories Limited is an Equal Opportunities Employer.