Quality Control Technician I

Job Purpose:

The Quality Technician position was created to replace the existing Quality Auditor role in an effort to employ a more technical discipline on the plant floor. The technician will perform product audits, trouble shoot nok and rejects from the line, root cause analysis. Where improvements are needed, the technician will contribute as part of the team to implement improvements and corrective actions. This position will provide many opportunities to learn new disciplines and to develop mathematical and critical thinking skills.

Primary:

• Daily Check Sheet review
• Document Control Review (latest revision in use).
• Compliance to Work Standards, Product Check Sheets, Process check Sheets, FMEA Check Sheets (where applicable), Quality Alerts, Cleaning Standards, Visual Displays, KPC/KCC Placards Present, Model Specification (where applicable), Gage Calibration/Verification, etc.
• Review of suspect parts placed in Quality Market with QE, SQA, and Supervisor.
• Reject review (tear down, etc) as applicable (example: Damping force).
• Assist in problem solving for internal and external quality concerns.
• Provides technical assistance to manufacturing in trouble shooting processes.
• Create Quality Alert as needed.
• Familiarity with lab equipment, mechanical testing and heat treat to support production testing requirements.
• Measure dimensions of components/products to verify conformance to specifications, using measuring equipment such as calipers, micrometers, profile meter, video microscope, hardness tester etc.
• Conducts dock audits, and other quality related activities when required.
• Participates in team activities (i.e. TFT, Kaizen, PSP, etc.).
• Communicate quality related information to those responsible for products (production personnel, maintenance, production engineer, quality engineer, supplier quality, etc.).
• Notify supervisors and other personnel of production problems and assist in identifying root cause of problems.
• Daily report of daily activities
• Complies with all safety policies and procedures.
• Will be required to train others.
• Other duties as assigned.

Process Auditing

• Verify each assembly line follows all Control Plan requirements
• Verify each assembly line is not deviating from Control Plan requirements
• Verify all Work Standards and Instructions are being followed
• Verify all Process and Product Check Sheets are being completed properly and with Integrity
• Verify certification and use of all PFMEA samples
• Verify completion of all PFMEA Check Sheets
• Verify all Filter and Fluid Cycle Tables
• Verify all machine settings per control plan requirements
• Verify calibration per calibration schedule
• Verify all Master Samples
• Verify Lot Codes and Julian Dates per respective line Suspension- Julian date, Brakes & MDC lot codes, and Steering None

Process/Product Audit Findings

• Document all findings on the Process Auditing NCM Matrix (Form # F – 329)
• Define each finding as Observation, NCM or CAR
• Input Supplier internal findings into the NCM management system

Additional / Expanded Responsibilities and Development

Additional Process Auditing Responsibilities

• Verify accuracy of all operator training records
• Verify all Quality Alerts are being followed
• Verify all Quality Alerts are not expired
• Periodic Metrology Lab audits
• Maintain all auditor check sheets
• Organize and file all audit records

Additional Development

• Review findings and verify all implementation of all closed issues
• Assist with closing open / pending issues

Systems Management and Maintenance

• Maintain Training Matrix for Process Auditing Group
• File audit records
• Audit scheduling for each department
• Procedure and Work Instruction review

Knowledge

• Knowledge of production processes, quality requirements and other techniques for maximizing the effective manufacturer of products.

Skills

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to problems.
• Giving full attention to what people are saying. Taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Watching gauges, dials or other indicators to make sure a machine is working properly.

Abilities

• The ability to listen and understand information and ideas presented through spoken words and sentences.
• The ability to see details at close range (within a few feet).
• The ability to tell when something is wrong or is likely to go wrong. This involves working with associates, line lead, supervisors, maintenance, and quality personnel to solving the problems.
• The ability to generate or use different sets of rules for combining or grouping things in different ways.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to identify or detect a known pattern (a figure, object, word or sound) that is hidden in other distracting material.
• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Qualifications and Competencies:

Qualifications:

• HS Diploma or equivalent (post high school education/training preferred)
• Manufacturing / quality experience minimum of 3 years
• Reading comprehension and math / analytical skills are a plus
• Proficient in computer applications (i.e. Microsoft Word/Excel/Power Point, e-mail, etc.)

Technical Competencies:

• MS Excel
• MS Word
• MS PowerPoint
• MS Outlook
• Internet Explorer
• Windows Explorer

Non-Technical Competencies:

Interpersonal skills, communication, judgment, organization, personal characteristics, etc.

• Must be comfortable with conflict resolution
• Strict adherence to procedures
• Enforce Control Plan requirements
• Must enjoy working as part of a team
• Must have a strong desire to learn

Supervisory Responsibility:

There are no direct supervisory responsibilities with this position.

“HL Mando is committed to maintaining a safe and compliant work environment. As such, we do not hire individuals under the age of 18. All applicants must meet the minimum age requirement for the position as outlined by federal, state and local labor laws.”