Customer Support Scientist I

50% of time is required. A driver's license is required. Key Responsibilities Serve as the primary point of contact for customer inquiries via email and phone, providing timely and accurate technical support. Design and execute troubleshooting experiments to investigate and resolve product performance issues and customer complaints. Conduct on-site and virtual customer visits for training, onboarding, and escalation support related to GT Molecular assays. Collaborate with the marketing team to develop application notes, white papers, and other scientific content that highlights product capabilities. Perform product validation studies as a naive user to ensure ease of use and robustness of new assay kits. Maintain detailed documentation of customer interactions, investigations, and outcomes in CRM and quality systems. Provide feedback to R D and Product Management teams to inform product improvements and innovation. Qualifications Bachelor's or Master's degree in Molecular Biology, Biochemistry, Genetics, or a related field. PhD or Postdocs may apply. 2+ years of experience in a customer-facing role is required; experience in a scientific or technical support role is strongly preferred. Hands-on experience with qPCR, digital PCR, or other nucleic acid detection technologies is a plus. Strong problem-solving skills and the ability to design and interpret experiments independently. Excellent communication and interpersonal skills; comfortable presenting to scientific audiences. Willingness to travel nationally for customer visits and training sessions. Excellent driving record. Preferred Skills Experience in scientific writing or content creation for marketing or educational purposes. Familiarity with ISO or other quality systems in a regulated environment. CRM or ticketing system experience (e.g., Salesforce, Zendesk). Experience using Confluence and Jira. Wage Notice: $75,000 - $90,000. The base salary offered may vary depending on the candidate's job-related knowledge, skills, and experience. Application Procedure To apply for the position, please submit the following in a PDF format: ... Letter of motivation Resume or Curriculum vitae, highlighting relevant qualifications and experience Applications without a Letter of Motivation will not be considered. Local candidates preferred. If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested. Individuals seeking employment at GT Molecular are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Competitive salary, benefits and other incentives.