DSHS FTAA Quality Control Specialist

State of Washington
Olympia, Washington
Full Time

Email Address

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Salary

$30.29 - $40.70 Hourly

Location

Thurston County - Olympia, WA

Job Type

On-Call

Job Number

2025-03817

Department

Dept. of Social and Health Services

Division

FTAA

Opening Date

06/23/2025

Closing Date

6/30/2025 4:07 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

Description
Benefits
Questions

Description

DSHS FTAA Quality Control Specialist

Would you like to use your experience interacting with Department of Social and Health Services (DSHS) clients, customers, and stakeholders? This is an exciting opportunity to build a system that evaluates, changes, and improves programs by ensuring the voices of clients are heard by leadership and decision-makers. We are hiring two on-call Quality Control Specialists, one of whom must be bilingual in Spanish and English. Join our team and help ensure top-quality standards! These project-based positions work less than 20 hours per week and are not available to current full-time state employees. Our team is often busy, but available hours may vary depending on the number of active projects.

In these roles, as a Quality Control Specialist or Quality Control Specialist-Dual Language (Spanish), you will be responsible for obtaining detailed information about DSHS clients in order to facilitate multiple survey projects, such as the DSHS Client Survey. This survey provides data-driven decision support to inform the client care and services. You will use your knowledge of public assistance program structure and procedures, information sources, and investigative interviewing to obtain information on client experiences and compile data necessary for survey administration and analysis from various sources, including client records, DSHS service databases, and automated computer systems, and will generate data tables and summary information.

Your work will aid DSHS in making improvements in client services. You will have the chance to collaborate and build working relationships with many internal and external stakeholders, staff, and other professionals.

Some of what you'll do:

Conduct survey interviews with clients and other contacts about their experiences receiving social and health services.
Gain a solid understanding of active survey projects and the fundamentals of research interviewing.
Identify facts needed to complete client surveys. Analyze and evaluate case records in order to obtain accurate, detailed case information.
Compare case records and electronic data from various programs within DSHS to obtain demographic data about clients.
Resolve discrepancies by researching additional information using internet search engines, reverse directories, and employment history records.
Generate data tables to summarize findings using Excel.
Collaborate with the survey team to identify and resolve data discrepancies.
Participate in team meetings, identify issues with research materials or procedures, contribute ideas to problem-solving discussions.
Identify and report situations requiring immediate intervention, such as reports of potential abuse.
Provide information about program contacts and available services.

Our ideal applicant will be a team-oriented, collaborative individual with strong verbal and written communication skills, attention to detail, and the ability to interact with a diverse clientele. This is a great job for retirees with experience in human services.

Who should apply?

Professionals with:

A Bachelor's degree and two years of experience working in a Community Services Office, Welfare Office, or Public Assistance Office; At least one year of this experience must have been obtained within the State of Washington; Additional qualifying education/experience may be substituted, year for year for education.
Work experience using DSHS or human service data systems.
Ability to use or learn Computer Assisted Telephone Interview systems.

In addition to the requirements above the dual language position requires:

Individuals who are bilingual in English & Spanish.
The dual language position requires certification in Cluster 1 & 2 by the Language Testing and Certification Unit for Spanish.
The selected candidate will be given a conditional job offer and 60 days to obtain cluster 2 certification for dual language Spanish.
This opportunity may be entitled to basic salary plus 5% increase for dual language.

Note:

Onboarding and Training for these positions take place in Olympia, WA, which will require 4-5 days onsite to complete. After that the majority of the job can be done remotely.

Interested?

Please submit the following:

Cover letter
Resume
Three employment references

Questions? Contact ... and reference job number 03817.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at .... Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or ....

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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