Insider Threat Management Investigations Quality Control Analyst

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Insider Threat Management (ITM) Quality Control (QC)

ITM Investigations are conducted when there is concern that an employee knowingly or through negligence has created risk to our customers or the bank. This could be through improperly accessing or misusing data, facilitating illegal external activities, cyber or IT abuse or severe physical threats.

At the completion of the ITM Investigation QC performs an inline review prior to case closure to ensure accuracy and completeness in accordance with published guidance and standards.

QC employees must be subject matter experts on ITM Investigations so that they can identify when there are inaccuracies or incomplete case work.

Job duties include:

• Perform a holistic review of the ITM Investigations cases in the ITM system of record to ensure adherence to published guidance and standards
• Complete a QC review script with results of holistic review
• Identify errors within ITM Investigations cases when applicable
• Provide concise feedback to the ITM Investigator so that the case errors can be corrected
• Validate case errors are corrected
• Collaborate with ITM Investigator on error disputes
• Calibrate with ITM QC colleagues to ensure consistency in QC reviews
• Update QC review scripts when published guidance and standards update
• Complete QC within established SLA and highest level of quality
• Assist QC leadership with additional projects or tasks as needed
• Assist with data validations for QC results reporting
• Assist with reconciliation of QC reviews completed
• Stay informed and knowledgeable on all published guidance, standards and technology in scope for QC
• Identify themes or trends in errors and raise to leadership when applicable
• Identify opportunities in published guidance and standards that could provide more clarity to reduce errors

EXPERIENCE & EDUCATION

• Undergraduate degree preferred
• Broad and deep knowledge of business and risk and control environment
• 5+ years of relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):