Software Development Engineer, Communications and Corporate Responsibility, Operations and Technology

Are you passionate about creating software that applies Generative AI and Natural Language Processing to solve business problems at Amazons scale? Do you thrive in a fast-paced environment where your high ownership and customer obsession makes an outsized impact?

At Amazon's Communications and Corporate Responsibility organization, we're at the forefront of media intelligence and brand management for one of the world's most enduring and iconic brands. We hire the best minds in technology to innovate and build solutions that empower our worldwide communications team and the businesses they support. We build systems using Large Language Models to search, analyze, tag, and route relevant global media and social coverage. Solving Amazon's complex communication challenges, at global scale, is at the core of what we do.

Key job responsibilities

- Ingesting and processing global news media, broadcast, podcast, and social media in real-time

- Designing Generative AI solutions to revolutionize how communications professionals create, analyze, and review content

- Creating robust search and monitoring mechanisms to track brand mentions and industry trends

- Building intuitive reporting tools that transform complex data into actionable intelligence

- Building an intuitive User Experience (UX) for our internal customers

Our challenges are significant and impact Amazon's global brand across numerous regions and product lines. We're looking for individuals who are excited by the prospect of creating new tools and features from the ground up, while managing the ambiguity and pace of a rapidly evolving field.

If you're passionate about using technology to solve real-world communications challenges, have a knack for working with large-scale data systems, and want to be at the forefront of building AI applications in corporate communications, we want you to join us in shaping the future of media intelligence at Amazon.

A day in the life

- Daily standup to report progress on your project and raise any challenges or blockers

- Hands-on building: design, prototype, code, operations

- Hold or participate in design reviews and bug bashes

- Quick chats with teammates to get alignment or guidance on a problem

- Product manager and customer meetings to get feedback on UX wireframes and features

About the team

The CCR Ops & Tech Measurement team has a strong culture of high ownership, bias for action, customer obsession, and delivering results. We take on ambiguous and challenging customer problems and invent solutions that are efficient, extensible, and operationally sound. We lean into the future, using Gen AI in our daily workflows and in our technical solutions to enhance and speed our delivery. We are collaborative, always willing to help a customer or teammate. We take our work seriously, but have fun while doing it.

Basic Qualifications

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience programming with at least one software programming language

- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence

- Experience with distributed, multi-tiered systems, algorithms, and databases

- Ability to effectively articulate technical challenges and solutions

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

- Experience with search technologies like OpenSearch

- Experience using Generative AI, Natural Language Processing, or Machine Learning to analyze text at scale

- Adept at handling ambiguous or undefined problems as well as ability to think abstractly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.