IDCS Quality Control Technician

About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The IDCS Quality Control Technician performs detailed quality checks throughout the build process, ensuring configurations meet customer expectations by reviewing documentation and performing hardware inventory checks. This role involves capturing and documenting images for internal review, confirming cable labeling and routing standards, conducting power redundancy tests, and addressing any discrepancies to maintain high-quality standards. Role Description Perform build specific quality checks throughout build process following the Internal Quality Control Checklist over the course of multiple quality checks Review customer Integration Documentation and decipher configuration specifics, such as rack elevation, port/slot layout and connectivity, confirming the devices and physical rack layout meet customer expectations Capture images and thoroughly document racks for internal review at multiple times during the build by following the IDCS process and a project specific photo template, ensuring all relevant information is visible in each photo and packet is complete and approved by management before rack ships to customer Review hardware inventory logs captured from all racked devices to confirm that all custom configuration specifics, such as BIOS checks, MAC captures, DHCP configuration, and array controller configuration settings meet customer expectations Confirm that every label on every cable matches the customer labeling configuration specifics, including font, spacing and naming conventions Confirm all cable routing is neat and follows customer standards and/or industry standards Document and fix any discrepancies, and/or relay them to the build team for remediation Perform power redundancy failover test Confirm that all data captured for purposes of asset inventory records, plus all required logical data is in the template and format that the customer requests Behaviors and Competencies Detail Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned. Analytical Thinking: Can understand and interpret basic data or information. Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them. Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise. Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned. Communication: Can communicate simple ideas and information clearly. Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts. Continuous Improvement: Can identify minor areas for improvement and implement minor changes. Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur. Skill Level Requirements Ability to proofread, recognize and correct mistakes and communicate mistakes to the QC and Build teams - Basic Ability to operate a camera or smart phone for photo documentation - Basic Ability to crop and resize photos using basic photo editing tools - Basic Ability to address project issues and remain professional - Basic Ability to relay build details and progression with teammates - Basic Ability to work under pressure and meet build ship dates - Basic Ability to multi-task and balance priorities - Basic Ability to decipher integration documentation technical detail, including rack elevations, network and power cabling layouts - Basic Ability to comprehend Quality Control processes, including build checklists, as defined by the internal team - Basic Ability to interact with several teams, including data center build technicians, solution consultants and systems engineering - Basic Organizational skills - Basic Preferred Skills and Qualifications: Cursory knowledge of SharePoint and MS Teams - Basic IDCS Build Team or similar Datacenter experience - Basic Other Requirements Experience with reviewing Quality Control processes or a related discipline preferred Knowledge of structured cabling and/or data center technician experience Understanding of how to review technical documentation, with the ability to transfer logical information to a physical build Proficient in MS Office products, Word, Excel, SharePoint and basic photo editing tools Extended hours are sometimes required to complete some special projects The base salary range for this position is $35,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $40,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status