Real Estate Lending Quality Control Specialist

Overview BRMi is seeking a Real Estate Lending Quality Control Specialist to support a large financial services client in either Pensacola FL or Winchester VA. Responsible for providing quality control and support for business unit team members and leadership. Monitor, document, and evaluate interactions across multiple media to determine service quality and ensure compliance with regulatory requirements, industry standards, and Navy Federal operating procedures. Apply various quality control support skills to support business initiatives. Performs moderately diverse job duties in a specialized area. Shift (Time): 8:00am - 4:30pmCampus Reporting Type: Hybrid with the expectation to report onsite a minimum of 2 days per week Overtime: Overtime will be available when there is a business needContract Length: 6 months with the possibility of extension Click here to learn about BRMi's culture. Click here to see BRMi's Glassdoor reviews Responsibilities Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality Provide and document feedback to team members and leadership through standardized tools Identify team member and peer areas of improvement and provide prompt recognition of positive performance Identify and report situations/patterns of activity indicating potential fraud or abuse Identify and report training, procedural, and automated systems issues and/or concerns Assess the impact of process and procedural changes on member service quality Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology Exhibit commitment to organizational success and members and/or internal customers' satisfaction Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost Participate in quality learning experiments and initiatives within the business unit and across the organization Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders Perform other duties as assigned Qualifications 2-4 years of relevant experience Effective knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives Effective knowledge of Navy Federal systems, procedures, policies, and practices Effective knowledge of federal regulations Effective word processing, spreadsheet, and presentation software skills Effective interpersonal, verbal, and written communication skills Effective skills exercising initiative and using good judgment to make sound decisions Experience working in cross-functional, multi-dimensional teams and projects Effective research and problem-solving skills Advanced active listening skills to accurately respond to inquiries and account requests Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Effective skill in providing constructive criticism, feedback, and solutions to drive performance and achieve goals Effective skill guiding and training less experienced staff Effective skill in successfully influencing, leading, and/or guiding others toward goals Desired Qualifications and Education Requirements: Associate's degree in business, finance, or related field Experience in supervising and leading employees Experience in training and development of staff Bank Secrecy Section (BSA): Remains cognizant of and adheres to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act. Benefits: Comprehensive Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Employer-Paid Short-Term and Long-Term Disability Insurance 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays Educational Assistance Salary: $31-33.00/hr ** BRMi will not sponsor applicants for work visas for this position.** **This is a W2 opportunity only** EOE/Minorities/Females/Vet/Disabled We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.