Decision Scientist

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

The Decision Scientist serves on PetSmart’s Data Science Team of highly business-oriented Strategy and Data Science professionals that use Big Data to generate break-through insights to deliver top- and bottom-line growth for the company. The Data Science Team is responsible for understanding and driving customer behavior through a combination of big data, advanced statistics, cutting edge machine learning and experimentation, while also having the software and data engineering skills to bring these models into production so they can have a maximal impact. This position promotes the value of analytics and data among peers and stakeholders and invests significant time learning the business, building trust and understanding the challenges of each function. Specific duties include: 1) Integrate data products into business processes such as: CRM emails, segmentation, and others. 2) Execution, extraction and synthesis of data from databases using Snowflake; Databricks, pySpark and sparkSQL languages. 3) Performing exploratory data analysis, cleansing, massaging, and aggregating sensitive customer data, big data, transactional and survey data. 4) Procurement, contract management and quality control of sensitive and protected data from data vendors, integrating 1st, 2nd, and 3rd party customer data into a holistic story to show a clear picture of our customers behavior. 5) Work under consultative or self-initiated direction to assess and produce relevant, standard, or personalized analytics solutions (reports, charts, and presentations) from structured data sources by querying data repositories and generating the associated information. 6) Guide new analysts in databases, tools, access, data prep techniques and methods of investigations. 7) Use parametric and non-parametric statistical methodologies to answer business questions and communicate findings and methodology to non-technical stakeholders. 8) Defining new KPIs and setting up measurement systems to help business understand workforce capacity and productivity. 9) Apply knowledge of cloud technology for data and analytics solutions (Google Cloud). 10) Write semi-production level code in python and pySpark to automate analyses and reporting. 11) Reports to and work under the guidance of a Senior Decision Scientist. 12) Leverage Big Data and Data Science to answer complex business questions. 13) Work collaboratively and constructively with leaders and team members across the business to execute and deliver against analytical projects.

This position requires a Master’s degree or equivalent in Data Science, Data Analytics, Business Analytics, Information Management Systems, or related field and two (2) years of related analytical experience. Must also have two (2) years of experience with each of the following: 1) Executing extraction and synthesis of data from databases using Snowflake; Databricks, and sparkSQL languages, and writing semi-production level code in python and pySpark to automate analyses and reporting. 2) Performing exploratory data analysis, cleansing, massaging, and aggregating sensitive customer data, big data, transactional and survey data. 3) Integrating 1st, 2nd, and 3rd party customer data into a holistic story to show a clear picture of our customers behavior. 4) Using parametric and non-parametric statistical methodologies to answer business questions and communicate findings and methodology to non-technical stakeholders. 5) Defining new KPIs and setting up measurement systems to help business understand workforce capacity and productivity. Will accept experience gained before, during or after Master’s program. Employer will accept experience gained concurrently. Full-time, position located in Phoenix, AZ. Please apply online at .

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here:
• Check out Associate stories and share in some celebrations at PetSmart:
• Explore PetSmart Benefits here:
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.